![]() ![]() Participate, as appropriate, with management in the recruitment and selection of center operation staff.ĩ. With management review and direction, document verbal and written coaching level corrective actions, as needed.Ĩ. Participate with management in conducting performance appraisals and providing performance feedback. Conduct investigations, participate in root cause analysis, and develop recommendations for process improvement.ħ. Monitor time card procedures, attendance and overtime usage.Ħ. Create schedules for direct reports per company procedures. Ensure adequate reception and medical staffing to provide sufficient support based upon center size, structure and donor flow. Update equipment status and documentation on a regular basis.ĥ. Repair or replace equipment in a timely manner. Coordinate plans and deliver medical and reception staff training.Ĥ. ![]() Supervise reception and medical work areas activities to ensure proper handling of supplies and materials. In conjunction with other management and supervisory staff, facilitate donor movement throughout the center minimizing donor wait time and processing.ģ. Advise management of employee relation issues or escalated donor issues.Ģ. May be required to perform tasks in work areas. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. In compliance with Standard Operating Procedures (SOPs), supervise daily activities of reception, medical, and customer service operations. * Assist management with daily center operations to include development of reception and medical staff, assessment and improvement of processes, troubleshooting issues and managing donor flow.ġ. This position is responsible for overseeing the applicant and return donor reception and registration processes. ![]()
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